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Privacy Policy

Our New Privacy policy?


OMNINATURAL CUSTOMER PRIVACY POLICY


Omnivita Limited is a registered company in England, of which Omninatural trades and is part of Omnivita Limited (Omninatural will be referred to as “Omninatural”, “we” or “us” throughout this policy).


OVERVIEW

This policy applies to you, the user of this website and Omninatural the owner and provider of this website. This policy applies to our use of any and all data collected by us in relation to the use of the website and any services or systems therein.

The safeguarding and safety of your data is a priority at Omninatural, and we are committed to respecting your privacy rights. We shall pledge to handle your data fairly and legally at all times, Omninatural is also dedicated to being transparent in what data we collect about you and how we use it.

This policy, of which applies when you visit this website, being that on a mobile device or any other device used to go online, provides you with the information:

·         How your data is used

·         What personal data we will collect

·         How we ensure that your privacy is maintained and keep secure

·         Your legal rights relating to your personal data

 

1.     Definitions and Interpretations

In this Policy the following terms shall have the following meanings:

 

1.1          Account: means collectively the personal information, Payment Information and credentials used by Users to access Material and/or any communications System on the Web Site.

1.2          Content: Means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site.

1.3          Cookie: Means a small text file placed on your computer by Omninatural when you visit certain parts of this Web Site.  This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.  Where e-commerce facilities are provided, Cookies may be used to store your shopping details such as shopping basket and cart etc.  Further details are contained in Clause 10 and Schedule 1 of this Policy.

1.4          Data: Means collectively all information that you submit to the Web Site.  This includes, but is not limited to, Account details and information submitted using any of our Services or Systems.

1.5          Omninatural: Means - Omnivita Limited T/A Omninatural, Unit 1b, 6 Greycaine Road, Watford, Hertfordshire WD24 7GP.

1.6          Service: Means collectively any online facilities, tools, services or information that Omninatural makes available through the Web Site either now or in the future.

1.7          System: Means any online communications infrastructure that Omninatural makes available through the Web Site either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.

1.8          User/Users: Means any third party that accesses the Web Site and is not employed by Omninatural and acting in the course of their employment.

1.9          Website: Means the website that you are currently using (www.omninatural.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 

2. HOW WE USE YOUR DATA?

·         Omninatural will use your data in accordance of the General Data Protection Regulation, the uses of this are:

-        Unless we are obliged or permitted by law to do so.  Your Data will not be disclosed to third parties.  This includes our affiliates and/or other companies within our group.

-        To manage any accounts (registered) that you hold with us

-        To tailor the structure of the website available to you

-        To provide goods and services to you

-        For crime and fraud prevention, detection and any related purposes

-        With your agreement, (opt-in/signup) to contact you electronically (via email/phone/online) about promotional offers and new content that we think will interest you.

-        For market research purposes – to better understand your needs

-        Any personal Data you submit will be retained by Omninatural for as long as you use the Services and Systems provided on the Web Site.  Data that you may submit through any communications System that we may provide may be retained for a longer period of up to a year.

-        All personal Data is stored securely in accordance with the principles of the EU General Data Protection Regulation. 

 

 

3. WHAT DATA IS COLLECTED & HOW WE KEEP THIS SECURE

Data Collected

Some of the following Data might be collected:

2.1          name;

2.2          date of birth;

2.3          gender;

2.4          job title;

2.5          profession;

2.6          contact information such as email addresses and telephone numbers;

2.7          demographic information such as postcode, preferences and interests;

2.8          financial information such as credit/debit card numbers;

2.9          IP address (automatically collected);

2.10       web browser type and version (automatically collected);

2.11       operating system (automatically collected);

2.12       a list of URLs starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and

2.13       Cookie information

 

4. HOW CAN YOU PROTECT YOUR DATA?

4.1          Omninatural will never ask for you to confirm your bank account or credit card details via email. If you receive an email that claims to be Omninatural as is asking for personal data, please ignore this and do not respond.

4.2          When / if you will be using a device that is on the Omninatural website, we would recommend that you log out and close the browser every time that you access this on a public Wi-Fi.

4.3          In addition, we would recommend that you keep all details of your accounts safe and private, these can include:

·         Passwords

·         Emails

·         Security question answers

4.4          Please keep passwords over 8 characters long and include symbols and numbers. Do not use dictionary words, or personal data, or multiple passwords across a number of sites. We would also recommend the frequent change of your password, to ensure security. You can do this by accessing your ‘my account’ and then move on to ‘change password’, from which you will be sent a confirmation email to the registered address to change this.

 

5. COOKIES

Omninatural may set and access Cookies on your computer.  Cookies that may be placed on your computer are detailed in Schedule 1 to this Policy.

5.1                 A Cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites.

5.2                 You may delete Cookies, however, you may lose any information that enables you to access the Web Site more quickly.

5.3                 You can choose to enable or disable Cookies in your web browser.  By default, your browser will accept Cookies, however, this can be altered.  For further details please consult the help menu in your browser.  Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

 

6. Changes of Business Ownership and Control

6.1          Omninatural may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties.  Data provided by Users will be destroyed, under the terms of this Policy, and in guidelines with the General Data Protection Regulation.

6.2          All customers have a choice to delete any or all data, within guidelines with this policy and the General Data Protection Regulation. This can be done so at any point and upon request, all data shall be destroyed.

 

7. Your Right to Withhold Information

7.1          You may access certain areas of the Web Site without providing any Data at all.  However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.

7.2          You may restrict your internet browser’s use of Cookies.

7.3          You may ask to have all data deleted and in effect immediately, all data we hold will be deleted

7.4          You may request all data that we hold and will be supplied with this, effective immediately.

 

8. Accessing your own Data

8.1          You may access your Account at any time to view or amend the Data.  You may need to modify or update your Data if your circumstances change.  Additional Data as to your marketing preferences may also be stored and you may change this at any time, this can also be deleted/destroyed upon request.

8.2          You can ask for a copy of all data upon request and are able to obtain this at any point


9. Security

9.1          Data security is of great importance to Omninatural and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.  

 

10. Third Party Web Sites and Services

10.1        Omninatural may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing.  The providers of such services do not have access to personal Data provided by Users of this Web Site.


11. Changes to this policy:

11.1        Omninatural reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law.  Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

 

Any questions regarding Data protection please feel free to contact us via email or telephone, we will help you with any questions regarding this issue and will help you exercise your rights under the GDPR legalities.